Monument (Survey:Design:Build) Ltd understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our visitors and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
- Information About Us
Monument (Survey:Design:Build) Ltd
Limited Company registered in England under company number 08195988.
Registered address: 3 Hedley Court, Orion Business Park, North Shields, United Kingdom, NE29 7ST.
VAT number: 152600838
- If you have any questions about this policy, you can contact us by email at info@monumentltd.co.uk, by telephone on 0191 233 0808, or by post at 3 Hedley Court, Orion Business Park, North Shields, United Kingdom, NE29 7ST.
We are a member of CHAS.
- What Does This Notice Cover?
This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.
- What Is Personal Data?
Personal data is defined by the UK GDPR and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data that we use is set out in Part 5, below.
- What Are My Rights?
Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:
- The right to be informed about our collection and use of your personal data. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
- The right to access the personal data we hold about you. Part 10 will tell you how to do this.
- The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
- The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 11 to find out more.
- The right to restrict (i.e. prevent) the processing of your personal data.
- The right to object to us using your personal data for a particular purpose or purposes.
- The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.
- The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
- Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 11.
It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 11.
- What Personal Data Do You Collect and How?
We may collect and hold some or all of the personal data set out in the table below, using the methods also set out in the table. We do not collect any ‘special category’ or ‘sensitive’ personal data or personal data relating to children or data relating to criminal convictions and/or offences.
| Data Collected | How We Collect the Data |
| Identity information (including name). | Collected when users submit an enquiry form. |
| Contact information (including email address). | Collected when users submit an enquiry form or when users sign up to the mailing list. |
| Business information (including business name). | Collected when included in an enquiry form submission. |
| Enquiry data (including contents of enquiry forms submitted by users). | Collected when users submit an enquiry form. |
| Technical data (including IP address, browser information, device information and website usage data. | Collected automatically using cookies and analytics tools. |
- How Do You Use My Personal Data?
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we will use your personal data, and our lawful bases for doing so:
| What We Do | What Data We Use | Our Lawful Basis |
| Communicating with you (including responding to enquiry form submissions). | Identity information, contact information and enquiry data. | Legitimate interests (to respond to enquiries and provide relevant information about our services). |
| Supplying you with email marketing communications that you have opted-in-to (you may opt-out at any time by clicking the unsubscribe link in our emails). | Contact information. | Consent. |
| Improve our website and user experience. | Technical data. | Legitimate interests (to analyse website usage and improve functionality and user experience). |
You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the Data Protection Legislation and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will only use your personal data for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal data for that purpose. If we do use your personal data in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Part 11.
If we need to use your personal data for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so.
In some circumstances, where permitted or required by law, we may process your personal data without your consent. This will only be done within the bounds of the Data Protection Legislation and your legal rights.
- How Long Will You Keep My Personal Data?
We will only retain personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods are determined based on the nature of the data, the purpose for which it is used, and any applicable legal or regulatory obligations. When personal data is no longer required, We will securely delete or anonymise it where appropriate.
- How and Where Do You Store or Transfer My Personal Data?
We primarily store and process personal data within the UK. Where personal data is transferred outside the UK, We will ensure that appropriate safeguards are in place to protect it in accordance with Data Protection Legislation.
We take appropriate security measures to protect your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. Access to your personal data is limited to those who have a genuine business need to access it.
In the event of a personal data breach, we will take steps to address it and comply with any legal obligations, including notifying the Information Commissioner’s Office (ICO) and affected individuals where required.
- Do You Share My Personal Data?
We may share your personal data with other companies in our group where this is necessary to respond to your enquiry, manage communications, or refer you to a company within our group that is better suited to provide the services you require.
We will only share your personal data where it is necessary and will ensure that it is handled securely and in accordance with this Privacy Policy.
We may sometimes contract with the following third parties to supply products or services.
| Recipient | Activity Carried Out | Sector | Location |
| Monument Building Maintenance Ltd (data controller) | Receiving and responding to enquiries and providing building maintenance services where relevant. | Building maintenance. | United Kingdom. |
| Abercrombies Interiors Ltd (data controller) | Receiving and responding to enquiries and providing interior design services where relevant. | Interior design. | United Kingdom. |
| Monument Electrical Engineering Ltd (data controller) | Receiving and responding to enquiries and providing electrical services where relevant. | Electrical works. | United Kingdom. |
If any of your personal data is shared with a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described above in Part 8.
If any personal data is transferred outside of the UK, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the Data Protection Legislation, as explained above in Part 8.
If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
- How Can I Access My Personal Data?
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11.
There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
- How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: info@monumentltd.co.uk
Telephone number: 0191 233 0808
Postal Address: 3 Hedley Court, Orion Business Park, North Shields, United Kingdom, NE29 7ST
- Changes to this Privacy Notice
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be made available on this page. We recommend that you check this page regularly to keep up to date. This Privacy Notice was last updated on 08/06/2026.